Privacy Policy

Last updated: March 2026

At Nicole London, we are committed to safeguarding your personal information.
This Privacy Policy explains how we collect, use, store and share your data when you visit our website, place an order, or interact with us in any way.

By using our website or services, you agree to the practices outlined below.

We comply with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We only collect information necessary to operate our online store, fulfil orders, and improve your shopping experience.

a) Contact Information

Name, billing address, shipping address, email address, and phone number.

b) Order & Payment Details

Products purchased, payment method, transaction information.
Payment details are handled securely by Shopify and are never stored on our servers.

c) Device & Usage Data

IP address, device type, browser type, pages viewed, and website interactions.
(This information is collected automatically through Shopify and cookies.)

d) Communications

Messages you send us, customer support enquiries, and order-related communication.

2. How We Use Your Information

We use your information to:

  • Process and dispatch your orders
  • Provide shipping updates and tracking information
  • Communicate with you about your order or enquiries
  • Improve and optimise our website and services
  • Prevent fraud and protect our store
  • Send marketing emails, if you have chosen to opt in

We do not sell your personal information to any third parties.

3. Sharing Your Information

We only share your data with trusted third parties who help us run our business, such as:

  • Shopify (website hosting, checkout and payment processing, store operations)
  • Delivery partners (to ship and track your order)
  • Marketing and analytics providers (to improve website performance or show relevant promotions)

These partners only receive the information required to perform their services and must handle your data securely.

For more details on how Shopify handles personal data, please see Shopify's Privacy Policy.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Improve site performance
  • Personalise your shopping experience

You can adjust or disable cookies at any time through your browser settings. Please note that some features of the website may not function properly without cookies.

5. Data Security & Retention

We take reasonable steps to protect your personal information.
Although no online system can guarantee full security, Shopify uses industry-standard encryption and security measures.

We retain your data only for as long as necessary to:

  • Provide our services
  • Comply with legal and accounting obligations
  • Resolve disputes
  • Maintain accurate records

6. Your Rights (UK Residents)

Under UK GDPR, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data, where applicable
  • Withdraw consent for marketing communications
  • Request restriction of certain processing activities

To make a request, contact us at: info@nicole-london.com.
We may need to verify your identity before completing your request.

You can always unsubscribe from marketing emails using the link at the bottom of any promotional email.

7. Children's Privacy

Our website is not intended for children, and we do not knowingly collect information from individuals under 18 years of age.
If you believe a minor has submitted personal data, please contact us and we will remove it promptly.

8. International Data Transfers

Because Nicole London uses Shopify, your information may be processed in countries outside the UK.
Shopify implements appropriate safeguards to ensure your data remains protected.

9. Updates to This Policy

We may update or revise this Privacy Policy occasionally.
Any changes will be posted on this page, and the "Last updated" date will be amended accordingly.

For More Information:

If you have any questions or need assistance, please contact us.
We're always happy to help.

Store Details

Store Name: Nicole London
Address: 55 Regent Street, London, W1B 4DY, United Kingdom

Email: info@nicole-london.com
Response time: 30 minutes - 24 hours
Phone: +4401233542807

Customer Service Hours:

Monday-Friday: 09:00 - 17:00 GMT
Saturday and Sunday: 10:00 - 16:00 GMT