Shipping Policy

At Nicole London, we strive to deliver a smooth and reliable shopping experience for all our customers across the United Kingdom. Our shipping approach is designed to be simple, transparent, and customer-friendly.

We provide free delivery on all orders within the UK, with no minimum purchase required.
Please note that we currently ship exclusively within the United Kingdom and do not offer international delivery at this time.

Delivery Times

  • Order cutoff time: 17:00 (GMT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1–3 business days (Monday–Friday).
  • Transit time: 6–9 business days (Monday–Friday).
  • Estimated delivery time: 7–12 business days (Monday–Friday).

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom:

  • Royal Mail
  • DPD
  • UPS
  • FedEx

Shipping Costs

Free Shipping: Nicole London offers free shipping on all orders. No additional or hidden delivery fees apply.

Lost or Damaged Items

  • Damaged Parcels: If your order arrives damaged, please contact us and we will assist you immediately.
  • Lost Parcels: If you believe your parcel is lost, get in touch with us as soon as possible so we can investigate.

If you experience any other issue with your delivery, such as delays, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Tracking: After your order has been dispatched, you will receive an email with your tracking information. You can follow your parcel through our Track Order page.

Returns

For full return details, please review our Return & Refund Policy.

Questions?

Visit our Frequently Asked Questions page or contact our customer service here.

Store Details

Store Name: Nicole London
Address: 55 Regent Street, London, W1B 4DY, United Kingdom

Email: info@nicole-london.com
Response time: 30 minutes - 24 hours
Phone: +4401233542807

Customer Service Hours:

Monday-Friday: 09:00 - 17:00 GMT
Saturday and Sunday: 10:00 - 16:00 GMT