Terms of service

OVERVIEW

Welcome to Nicole London. The terms "we", "us", and "our" refer to Nicole London.
These Terms of Service ("Terms") govern your access to and use of our website and any services or features we provide (collectively, the "Services").

Our online store is hosted on Shopify, which supplies the e-commerce platform enabling us to offer our products to you.

By accessing our website, browsing our store, or making a purchase, you agree to these Terms as well as our Privacy Policy.
If you do not agree with these Terms, please refrain from using the Services.

SECTION 1 — ACCESS

To use our Services, you must be at least 18 years old or legally recognised as an adult in the United Kingdom.

When placing an order, you agree that all information you provide will be accurate and kept up to date. Information includes name, email address, shipping details, billing details and payment information.

You are responsible for ensuring the information you provide during checkout is correct so that we can process and deliver your order smoothly.

SECTION 2 — OUR PRODUCTS

We make every effort to display our products clearly and accurately. However, colours and product appearance may vary depending on individual device settings.

Product details, prices, and availability may change without notice.
We may also limit quantities or discontinue products at our discretion.

SECTION 3 — ORDERS

Placing an order constitutes an offer to purchase.
Your order is accepted only when payment has been processed and we send you an order confirmation email.

We may cancel or refuse an order if:

  • The product becomes unavailable
  • Payment cannot be verified or processed
  • We detect fraudulent or suspicious activity

If we cancel or amend an order, you will be notified using the contact information you provided at checkout.

All returns are handled in accordance with our Return & Refund Policy.

Products purchased from Nicole London are intended for personal use only and may not be resold or commercially redistributed.

SECTION 4 — PRICES AND BILLING

Prices shown on our website are listed in British Pounds (GBP).
Unless stated otherwise, prices are inclusive of VAT where applicable.

By completing a purchase, you confirm that:

  • All payment information provided is correct
  • You are authorised to use the chosen payment method
  • You agree to pay all applicable charges, including taxes

Please ensure your billing and contact information remains current so we can process your order smoothly.

SECTION 5 — SHIPPING AND DELIVERY

Delivery timeframes provided on our website are estimates only and may vary.
Once your order has been dispatched, delivery is handled by our courier partners.

For full shipping details, delivery timeframes, and courier information, please review our Shipping Policy.

SECTION 6 — UK CONSUMER RIGHTS

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer legislation.

If your item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with UK consumer law.

Customers in the United Kingdom have the right to return goods that are faulty, damaged, or not as described, in accordance with the Consumer Rights Act 2015. For full details, please refer to our Return & Refund Policy.

SECTION 7 — INTELLECTUAL PROPERTY

All content on our website—including text, images, graphics, logos, product designs, and branding—is the property of Nicole London or our licensed partners.

You may not reproduce, copy, distribute, or use our content without prior written permission.

SECTION 8 — THIRD-PARTY LINKS

Our website may link to third-party websites or services (such as payment processors or Shopify applications).

We are not responsible for the content, policies, or actions of third-party sites.
Your use of third-party tools or services is at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Nicole London operates through Shopify's e-commerce platform.
While Shopify hosts and processes certain technical aspects of the website, all purchases and transactions are strictly between you and Nicole London.

Shopify may collect and process information necessary to support website functionality.
Please review both our Privacy Policy and Shopify's privacy documentation for details.

SECTION 10 — CUSTOMER FEEDBACK & REVIEWS

If you submit reviews, comments, or other forms of feedback ("Feedback"), you grant us permission to use, display, or modify this content to improve our products and Services.

You must ensure that any content you submit:

  • Is accurate
  • Does not infringe the rights of others
  • Complies with applicable UK laws

We may remove or edit content that violates these Terms.

SECTION 11 — ERRORS, INACCURACIES & OMISSIONS

From time to time, our site may contain errors or inconsistencies (including pricing mistakes, product descriptions, or availability).
We reserve the right to correct such errors and update information at any time without prior notice.

SECTION 12 — PROHIBITED CONDUCT

You agree not to use the Services for unlawful or harmful purposes, including:

  • Providing false or misleading information
  • Attempting to interfere with website security or functionality
  • Uploading malicious code
  • Infringing intellectual property rights
  • Phishing, scraping, or unauthorised data collection

We may restrict or terminate access if these rules are violated.

SECTION 13 — LIMITATION OF LIABILITY

To the extent permitted under UK law, Nicole London is not liable for:

  • Indirect, incidental, or consequential losses
  • Loss of profits, data, or business opportunities
  • Delays caused by events outside our control

This limitation does not apply where prohibited by UK consumer law.

SECTION 14 — INDEMNITY

You agree to indemnify and hold Nicole London harmless from any claims, losses, or damages arising from your misuse of the Services or your breach of these Terms.

SECTION 15 — GOVERNING LAW

These Terms are governed by the laws of England and Wales.
Any disputes will be resolved exclusively by the courts of England and Wales.

SECTION 16 — CHANGES TO TERMS OF SERVICE

You can review the latest version of our Terms of Service at any time on this page.

We may update or modify these Terms by posting the revised version on our website. Material changes will be communicated where required by law.
Your continued use of the Services after updates are posted constitutes acceptance of the revised Terms.

SECTION 17 — CONTACT INFORMATION

If you have any questions or need assistance, please contact us.
We're always happy to help.

Store Details

Store Name: Nicole London
Address: 55 Regent Street, London, W1B 4DY, United Kingdom

Email: info@nicole-london.com
Response time: 30 minutes - 24 hours
Phone: +4401233542807

Customer Service Hours:

Monday-Friday: 09:00 - 17:00 GMT
Saturday and Sunday: 10:00 - 16:00 GMT